This final Stage 2 verification of our ISO processes and procedures involved bringing in a third party auditor, from Smithers Quality Assessments, during an actual snow event, to inspect, assess and evaluate our performance. You can read about the first part of our Stage 2 audit here.
As part of the audit, a random selection of properties, based on a percentage of the total number of sites that we service, were chosen. The applicable client contracts and site maps were then examined to confirm that all necessary and correct information was present and being communicated to our workers in the field. The auditor was then taken out into the field to perform site inspections to confirm that the work being performed matched or exceeded the standards and specifications outlined contractually and by the site maps.
Finally, the auditor examined both “in-event” and “post-event” documentation and site visit logs in order to assess if ISO standards were being met for this process. At the end of this day long audit, we were all thrilled to receive the news that the audit was successful, without any non-conformities being found, resulting in our three year ISO Certification being confirmed.
MPS has chosen to become ISO Certified in order to improve our Quality Management systems and customer service satisfaction. By making continual improvements to our internal sales, training and operations processes, we hope to keep our customers happy by making consistent gains in our quality of work.We look forward to working hard towards maintaining our ISO 9001 / SN 9001 Certification, improving our internal systems, and continuing to focus on client satisfaction as we go forth towards another season.
– Ken Jorgenson