When MPS Property Services became only the 2nd company within our industry in Canada to successfully achieve ISO/SN 9001 certification in September 2016, we understood that this was only the first of many steps to be taken towards our goal of long-term continual improvement within the Snow & Ice Management industry.
ISO 9001 is an internationally recognized Business Management credential that identifies an organization as meeting specific standards and requirements related to their Quality Management System. Our relevant policies and procedures are thoroughly assessed and evaluated annually by Smithers Quality Assessments, an accredited 3rd party company who determines if full ISO accreditation can be awarded and then maintained by MPS.
SN 9001 is the snow & ice industry-specific standards that are applied in tandem with the ISO’s general requirements. These internationally recognized standards are determined and outlined by the ASCA (Accredited Snow Contractors Association).
MPS Property Services chose to go through this rigorous certification process in order to continually improve upon our established policies & procedures and the overall quality of our operations, with the ultimate goal of increasing our customer’s satisfaction and the quality of our winter services and snow removal work.
In the past two years, we have successfully passed five External ISO audits, without a single non-conformity to the standards being found. One of the main reasons for this continued success has been Jenna Monk, one of our own administrative team members. Last year, Jenna became certified as an ISO Internal Auditor, and her diligent work has helped prepare us for the regular External Audits conducted by Smithers Quality Assessments throughout the year.
This summer, MPS Property Services was audited again for confirmation of our successful transformation to the new ISO/SN 9001: 2015 standard (updated from the previous 2012 publication). Key changes to the ISO standards and requirements included an increase in responsibility for top management towards greater risk-based thinking, and recognizing how improvements to customer satisfaction can be made through identifying risks and opportunities in all of the services MPS provides. In other words, MPS has committed to taking even more accountability for every single process and strategy that we include in our comprehensive Snow & Ice Management operations planning and execution.
Continuing to improve is not something taken lightly at MPS; it is a fundamental, core ideal that has been fully incorporated into our day-to-day business philosophy.
It is simply part of “The MPS Way”!