Accessibility for Ontarians with Disabilities Act (AODA)

Integrated Accessibility Standards Regulation (IASR) Customer Service Policy Handbook

Last Revised: 2021-03-19 (KJ)

Intent

This policy is intended to meet the requirements of the Customer Service Standards included in the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005. It applies to the provision of goods and services to the public or other third parties, not to the goods themselves. All goods and services provided by Markham Property Services Ltd. (MPS Property Services) shall follow the principles of dignity, independence, integration and equal opportunity.

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